Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at virmystore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at virmystore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at virmystore@gmail.com.

By Vir My wil ons hê jy moet gelukkig wees met jou aankoop. Indien daar ’n probleem met jou bestelling is, kontak ons asseblief so gou moontlik sodat ons jou kan help.

1. Beskadigde of foutiewe produkte

Indien jou produk beskadig, foutief of nie soos beskryf ontvang word nie, kontak ons asseblief met besonderhede en foto’s van die produk.

Ons sal die situasie ondersoek en, waar van toepassing, ’n vervanging, herstel of terugbetaling reël in ooreenstemming met toepaslike Suid-Afrikaanse verbruikerswetgewing.

2. Verkeerde produk ontvang

Indien ons per ongeluk die verkeerde produk aan jou gestuur het, kontak ons asseblief voordat jy die produk terugstuur.

Ons sal die probleem met jou bespreek en, waar van toepassing, die korrekte produk reël of ’n terugbetaling verwerk.

3. Ongewenste produkte

Indien jy ’n produk terugstuur omdat jy van plan verander het, moet die produk normaalweg ongebruik, onbeskadig en in sy oorspronklike toestand/verpakking wees.

Sekere produkte kan weens hul aard, higiëne of persoonlike gebruik nie geskik wees vir teruggawe nadat dit oopgemaak of gebruik is nie.

4. Aanlyn aankope

Vir sekere aanlyntransaksies bied Suid-Afrikaanse wetgewing ’n afkoeltydperk en ander teruggawe-regte. Waar hierdie regte van toepassing is, sal Vir My dit respekteer.